We make every effort to enhance your buying experience. Please contact us if you have any questions or concerns.
All orders must be paid in full prior to shipment. Credit card payments are authorized at purchase and charged in full before shipping. You will see a temporary hold or pending payment on your account until your order is processed and shipped. Payment may also be submitted through PayPal using a credit card, bank transfer or PayPal account. Click the "Checkout with PayPal" button from your shopping cart to complete your purchase with PayPal.
All orders are shipped USPS First Class Mail or Priority Mail with Delivery Confirmation at a flat rate of $3.95. Delivery time is 2-4 days. Shipping rates are automatically calculated based on your location and the weight of your order. Orders over $30 receive free USPS First Class Mail shipping.
Tracking numbers are sent by email once your order has been scheduled for shipment. If you do not receive a shipping confirmation, be sure to check your junk mail folder.
Lost orders will be refunded or reshipped at the buyer's request. Undeliverable (return to sender) orders will be cancelled and refunded less the cost of shipping. Please be sure that your shipping address is correct when checking out.
All international orders will ship via USPS First Class Mail with insurance. Delivery times vary by country and time of year, but most orders arrive within 2-4 weeks. If your order does not arrive within 40 days of ship date please contact us.
All international parcels are fully insured against loss or damage. Undeliverable (return to sender) orders will be cancelled and refunded less the cost of shipping. Please be sure that your shipping address is correct when checking out.
Customs fees and duties are the sole responsibility of the buyer. Items returned for non-payment of customs fees will be refunded less the cost of shipping and fees. PLEASE NOTE: We cannot mark international items as "gifts" or alter the cost of goods.
SpotVenom products are handcrafted to order and we want you to be 100% satisfied with your purchase. If you are unsatisfied with your product(s) for any reason, please let us by email. You may return your product back to us within 2 weeks from the date of purchase for a full refund or exchange.